In order to streamline communication procedures with their customers, Fratco, a leader in drainage solutions, has integrated a new service that allows customers to track the delivery of their orders. The goal is to simplify delivery by minimizing the amount of time and energy customers spend planning their delivery and reducing potential instances of miscommunication, allowing them more time to check items off their to-do list.
By leveraging the Onfleet delivery and dispatch management platform, Fratco now offers their customers a seamless delivery tracking experience. The new system allows for customers to receive delivery tracking updates in real time directly to their smartphones. A dditionally, customers can simply place a pin on a map to precisely indicate where they need their order dropped off and easily communicate with Fratco drivers and dispatchers via phone call or text message.
Fratco is known for their continuous strides toward innovation and is always looking for ways they can offer value to their customers. Integrating this service is just the next step in their ever-advancing practices.
“Top-notch customer service is something we really pride ourselves on,” said Chris Overmyer, President and CEO of Fratco. “We’re always looking for new ways of doing things or methods to improve existing processes. Our goal with incorporating delivery tracking is to further open the lines of communication and make things easier for our customers so we can help them continue to be efficient.”
Customers of Fratco will not need to sign up or download any additional apps on their smartphones to opt into this service. Once they place an order, they will begin receiving text message updates about the status and location of their delivery. They will also be sent a link where they can track their delivery driver throughout the journey. For customers, this means knowing exactly when and where their delivery will be made, allowing them to focus on other necessary tasks.
About Fratco: Fratco is a leading manufacturer of corrugated drainage pipe and all associated fittings. Fratco has plants across Indiana, Illinois and Iowa which are supported by a number of distributors throughout the Midwest. Since 1923, Fratco has made it their goal to engineer only high-quality, cutting-edge solutions coupled with top-notch customer service to ensure their customers’ needs are met when it comes to drainage. Providing choice, dependability and innovation in every place possible, Fratco offers an unparalleled, truly complete line of pipe.
Contact: Chelsea Shamy Dearing Group chelseas@dearing-group.com 765.625.1048
By leveraging the Onfleet delivery and dispatch management platform, Fratco now offers their customers a seamless delivery tracking experience. The new system allows for customers to receive delivery tracking updates in real time directly to their smartphones. A dditionally, customers can simply place a pin on a map to precisely indicate where they need their order dropped off and easily communicate with Fratco drivers and dispatchers via phone call or text message.
Fratco is known for their continuous strides toward innovation and is always looking for ways they can offer value to their customers. Integrating this service is just the next step in their ever-advancing practices.
“Top-notch customer service is something we really pride ourselves on,” said Chris Overmyer, President and CEO of Fratco. “We’re always looking for new ways of doing things or methods to improve existing processes. Our goal with incorporating delivery tracking is to further open the lines of communication and make things easier for our customers so we can help them continue to be efficient.”
Customers of Fratco will not need to sign up or download any additional apps on their smartphones to opt into this service. Once they place an order, they will begin receiving text message updates about the status and location of their delivery. They will also be sent a link where they can track their delivery driver throughout the journey. For customers, this means knowing exactly when and where their delivery will be made, allowing them to focus on other necessary tasks.
About Fratco: Fratco is a leading manufacturer of corrugated drainage pipe and all associated fittings. Fratco has plants across Indiana, Illinois and Iowa which are supported by a number of distributors throughout the Midwest. Since 1923, Fratco has made it their goal to engineer only high-quality, cutting-edge solutions coupled with top-notch customer service to ensure their customers’ needs are met when it comes to drainage. Providing choice, dependability and innovation in every place possible, Fratco offers an unparalleled, truly complete line of pipe.
Contact: Chelsea Shamy Dearing Group chelseas@dearing-group.com 765.625.1048